Lifeline Program

Low-income households may qualify for limited-time, monthly credit toward internet service.

CarolinaConnect is participating in the Lifeline program, a federal benefit program aimed at assisting low-income households with internet. For qualifying households with a demonstrated financial need and for a limited time, the Federal Communication Commission (FCC) will lower the cost of internet by providing a monthly credit.

How it works
For eligible, low-income households, Lifeline will provide one household credit of $9.25 per month toward CarolinaConnect’s fiber optic internet service. The FCC sends the credit funds to CarolinaConnect. Then, CarolinaConnect applies the credit directly to an eligible customer’s account.


  • Lifeline is non-transferrable and limited to one monthly internet credit per qualifying household.
  • The customer is responsible for all charges over the credited amount.
  • Households may not receive Lifeline benefits from multiple providers.
  • If the FCC ends the program or when a household is no longer eligible, the customer will be subject to CarolinaConnect’s regular rates, terms and conditions.

Am I eligible for Lifeline?
To qualify for Lifeline, you must have a household income at or below 135% of the Federal Poverty Level or you or someone in your household receive benefits under one of the following federal programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veteran’s Pension or Survivor’s Pension Benefit
  • Tribal Temporary Assistance for Needy Families (TANF)
  • Bureau of Indian Affairs General Assistance
  • Food Distribution Program on Indian Reservation

How to apply
CarolinaConnect does not determine if you qualify. The National Verifier determines your eligibility to receive a Lifeline credit. Apply online for Lifeline through the National Verifier customer portal or download a paper Lifeline Application from National Verifier and mail it to the provided address on the application.

Need additional help? Visit the Lifeline website for more information or contact the Lifeline Support Center at (800) 234-9473 or

IMPORTANT: When completing the National Verifier form, you must use the same information as the CarolinaConnect account holder by using their legal name. You must take and retain screenshots of your Lifeline Application and a screenshot of your Lifeline Application ID. These screenshots must be submitted with the CarolinaConnect Application and are required for CarolinaConnect to collect the credit toward your internet service.

Qualified customers
Those who have been deemed QUALIFIED for Lifeline by the National Verifier, apply online now to CarolinaConnect using the application below OR you may print the CarolinaConnect application and mail to CarolinaConnect, P.O. Box 1667, Lexington, SC 29071

IMPORTANT: You are required to submit screenshots of your Lifeline Application and a screenshot of your Lifeline Application ID (from the National Verifier form) with your CarolinaConnect online or mail in Application.

CarolinaConnect Lifeline Application