about

No matter where you live, you deserve high-speed internet access.

It's why CarolinaConnect is developing partnerships with electric cooperatives in South Carolina. Just as the electric co-ops brought power where it was needed in the 1930s, CarolinaConnect was formed to bridge the high-speed internet service gap that affects many electric co-op members today.

We’re already at work in the midlands of South Carolina bringing faster, dependable and more affordable internet service to electric co-op members. Best of all, it comes with the service reliability you expect from your electric cooperative.

We know connected communities are more educated and more prosperous communities. As an affiliate company of the electric co-op system, we’re proud to be part of connecting members to internet service that can impact their quality of life, in the same way electricity did all those years ago.

Take a moment to see where we’re going next. Be sure to join the list to indicate your interest in internet made better.

leadership

Glenn Martin

Chief Executive Officer

Glenn Martin brings more than 25 years in the communications industry to CarolinaConnect. A native of Mullins, S.C., Glenn graduated from Clemson University in 1984 and began his management career at Fieldcrest Cannon’s locations in North Carolina, Virginia and South Carolina. From 1989 to 2016, Glenn worked for a regional telecommunications company, where he led several corporate departments and subsidiary companies to record success. Off the job, Glenn has served in a variety of community roles, including board chair of the Greater Lexington Chamber and the Lexington County Fellowship of Christian Athletes (FCA).

Al Harman

Chief Operations Officer

A 25-year veteran of the telecommunications industry, Al Harman leads the design, implementation and integration of CarolinaConnect’s network technologies. He is responsible for all technical personnel and coordinates projects across various departments. A 1990 graduate of Clemson University with a degree in electrical engineering, Al got his start in telecommunications at Pond Branch Telephone Company. While there, his responsibilities grew from network engineer to director of business development. He went on to become a vital member of the Comporium Midlands team, where he served as vice president of operations from 2004–2014 and vice president and general manager from 2014–2016. Away from telecommunications, Al has served on the boards of directors of Lexington Medical Center, Gilbert-Summit Rural Water District and Lexington County Clemson Club. He also has served on the Clemson University Board of Visitors.

DeeDee K. Laramore

Vice President of Administration

For more than two decades, DeeDee Laramore has worked in the telecommunications industry, successfully serving in almost every area of the business. She is a graduate of Winthrop University and began her career at Pond Branch Telephone Company (PBT), where she had the opportunity to work in a variety of departments before transitioning to human resources management. When PBT was purchased in 2004, her managerial responsibilities grew to incorporate oversight of the company’s safety, accounting and public relations departments. DeeDee was in integral part of CarolinaConnect’s inception and continues to play a critical role in its strategic growth and forward momentum today. When not working, DeeDee plays active volunteer roles with both her church and children’s school.

careers

Thank you for your interest in working with CarolinaConnect, an equal opportunity employer. Please review our open positions below.

  • Technical Operations Support Administrator

    Read Description >


    CarolinaConnect has an opening for a Technical Operations Support Administrator. We are a premier internet service provider, priding itself on exceptional customer service and service reliability for the business and residential communities in the Lexington, South Carolina area.

    POSITION SUMMARY:
    We’re experiencing significant growth and are therefore seeking a self-motivated, organized, highly adaptable candidate to fill this newly created role. The successful candidate will be an integral part of the Plant Technical Operations team, responsible for managing all Technical Operations administrative functions as well as our Technical Operations Escalations process. The position requires: strong reasoning skills and the ability to execute instructions in written and diagram form; strong mathematical skills, as the individual will routinely work with spreadsheets; the ability to problem solve with abstract and concrete variables; willingness to make decisions addressing escalation issues; excellent organization and time management skills; strong communications skills to provide exceptional customer service and work closely as the liaison for escalations from field technicians; and willingness to stay informed of current product and industry market conditions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Enter trouble tickets escalated to CarolinaConnect by NeoNova for dispatch to our technicians in the IVUE system. Review tickets to determine if they can be resolved by a router/ONT reset or by talking to the customer. Look up customer information in CMS to review any alarms and look at the router in CSC to determine if there are wireless issues. Approximately 10 percent of daily activities.
    • Enter and check the accuracy of Plant RTD and OLT information on service orders as service drops are completed by the affiliated electric coops. Approximately 10 percent of daily activities.
    • Add/remove facilities and close out the install process for service orders completed daily. Look up each ONT in CMS, check light levels and make certain the OLT port matches the service order. Check CSC to make certain every router is upgraded properly when installed. Approximately 10 percent of daily activities.
    • Monitor alarms in PRTG and CMS to look at outages throughout the day. Approximately 15 percent of daily activities.
    • Take phone calls from technicians. Help with provisioning if needed and assist with any issues/escalations encountered by technicians. Approximately 10 percent of daily activities.
    • Assign installation service orders to technicians in Smart Track. Communicate with scheduling daily for any issues that arise. Approximately 5 percent of daily activities.
    • Review alarms and the daily install schedule each morning to make certain all tickets are entered and all service orders have the plant information required for provisioning. Approximately 5 percent of daily activities.
    • Monitor warehouse inventory weekly to make certain materials are available for technicians. Report inventory orders needed to the Network Operations Manager. Approximately 5 percent of daily activities.
    • Assist with monthly warehouse and vehicle inventory count. Approximately 5 percent of daily activities.
    • Enter plant information into IVUE for all new circuit serving areas. Knowledge of FTTP networks is required. Training will be provided if the candidate has no prior experience). Approximately 20 percent of daily activities.
    • Pick up returned equipment from various offices and clean/check the equipment. Remove the equipment from customers’ records in the billing/plant system, including Calix CMS and CSC systems so the equipment can be reused. Approximately 5 percent of daily activities.
    • Answer CSR and customer questions. Approximately 5 percent of daily activities..
    • Handle other tasks assigned by management, as directed. Approximately 5 percent of time allocation..

    QUALIFICATIONS:

    • High School diploma required, and two to three years related experience and/or training; or the equivalent combination of education and experience. Previous experience in administration, customer service or technical support positions preferred. CATV, ISP and/or telecommunications experience preferred.
    • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Inventory/ERP systems.
    • Must have a valid driver’s license and satisfactory driving record as determined by Mid-Carolina.

    PHYSICAL REQUIREMENTS:
    The physical demands described are representative of those needed to successfully perform the essential functions of this job, and are defined in further detail in the job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    APPLICATION PROCEDURE:
    To be considered for employment, please submit a resume and salary requirements to: info@carolinaconnect.com, referencing "Technical Operations Support Administrator" in the email subject line.

    CarolinaConnect Cooperative, Inc. is an Equal Employment Opportunity employer. It is our policy to prohibit any discrimination because of race, color, religion, national origin, age, sex, marital status, genetic information, disability or protected veteran status. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.