Affordable Connectivity Program (ACP)

Low-income households may qualify for limited-time, monthly credit toward internet service.

CarolinaConnect is participating in the Affordable Connectivity Program (ACP), a federal benefit program aimed at assisting low-income households. For qualifying households with a demonstrated financial need and for a limited time, the Federal Communication Commission (FCC) will lower the cost of internet service by providing a monthly credit.

How ACP works
For eligible, low-income households, ACP will provide one credit up to $30 per month toward CarolinaConnect’s fiber optic internet service. The FCC sends the credit funds to CarolinaConnect. Then, CarolinaConnect applies the credit directly to an eligible customer’s account.


  • ACP is non-transferrable per qualifying household and limited to one monthly internet credit per qualifying household.
  • The customer is responsible for all charges over the credited amount.
  • Households may not receive ACP benefits from multiple providers.
  • If the FCC ends the program or when a household is no longer eligible, the customer will be subject to CarolinaConnect’s regular rates, terms and conditions.

Am I eligible?
Your household is eligible for ACP if a household member meets one of the criteria below:

  • Household income is at or below 200% of the Federal Poverty Level
  • Household member participates in one of these assistance programs:
    • Lifeline
    • Supplemental Nutrition Assistance Program (SNAP)
    • Medicaid
    • Federal Public Housing Assistance (FPHA)
    • Supplemental Security Income (SSI)
    • Supplemental Nutritional Program for Women, Infants and Children (WIC)
  • Receives benefits from the free and reduced-price school lunch program or breakfast program or is enrolled in a school or school district that offers the Community Eligibility Provision
  • Received a Federal Pell Grant this calendar year

How to apply
CarolinaConnect does not determine if you qualify for ACP. The National Verifier determines your eligibility to receive an ACP credit. Apply online for ACP through the National Verifier customer portal or download a paper ACP Application from National Verifier and mail it to the provided address on the application.

Need additional help? Visit the ACP website for more information or contact the ACP Support Center at (877) 384-2575 or

IMPORTANT: When completing the National Verifier form, you must use the same information as the CarolinaConnect account holder by using their legal name. You must take and retain screenshots of your ACP Application and a screenshot of your ACP Application ID. These screenshots must be submitted with the CarolinaConnect Application and are required for CarolinaConnect to collect the credit toward your internet service.

Qualified customers
Those who have been deemed QUALIFIED for ACP by the National Verifier, apply online now to CarolinaConnect using the application below OR you may print the CarolinaConnect application and mail to CarolinaConnect, P.O. Box 1667, Lexington, SC 29071

IMPORTANT: You are required to submit screenshots of your ACP Application and a screenshot of your ACP Application ID (from the National Verifier form) with your CarolinaConnect online or mail in Application.

CarolinaConnect ACP Application